Refund and Cancellation Policy

Peptides RX LLC, operating as Rx Peps Direct. Last updated: October 2026.

Important. This policy describes the refund and cancellation rules for the Rx Peps Direct medical review fee and the Guided Peptide Therapy membership. Rx Peps Direct does not sell, dispense, ship, or collect payment for medications. Medication payment, pharmacy fulfillment, shipping, and any pharmacy refund questions are handled separately by the pharmacy under the pharmacy’s own policies.

1. Medical Review Fee

Rx Peps Direct charges a one-time $39 medical review fee per order. This fee covers the medical intake workflow, licensed medical review, script writing when clinically appropriate, and non-clinical coordination of prescription transmission to the pharmacy.

The $39 fee is not a medication payment. It does not include medication cost, pharmacy dispensing fees, pharmacy shipping fees, or any pharmacy-related charges.

2. Cancellation Before Medical Review

A patient may request cancellation before the licensed provider begins reviewing the intake. If the request is received before medical review has started, Rx Peps Direct may approve a refund of the $39 medical review fee.

Cancellation requests should be submitted as soon as possible through Rx Peps Direct customer support, the patient dashboard, or the contact method listed on the website.

3. Nonrefundable After Medical Review Begins

Once a licensed provider begins reviewing the patient’s intake, the $39 medical review fee becomes nonrefundable because the review has started.

The fee remains nonrefundable even if the provider denies the requested prescription, modifies the request, asks for more information, or determines that the requested therapy is not clinically appropriate.

4. Provider Denial or Prescription Changes

Prescriptions are not guaranteed. Licensed providers retain full clinical discretion to approve, deny, modify, or request additional information before issuing any prescription.

If a provider does not issue a prescription, the patient will not be required to purchase medication from the pharmacy, and no medication will be dispensed through the Rx Peps Direct workflow.

5. Medication Orders and Pharmacy Refunds

If a prescription is approved, the pharmacy may contact the patient separately to collect payment for medication and pharmacy-related charges.

Rx Peps Direct cannot refund amounts paid directly to the pharmacy. Questions about medication payments, shipping, dispensing, returns, or pharmacy refunds must be directed to the pharmacy.

Prescription medications generally cannot be returned or refunded once dispensed, except as required by law or permitted under the pharmacy’s policy.

6. Guided Peptide Therapy Membership

Guided Peptide Therapy is an optional membership. It costs $99 a month, billed when you join and then once a month on the same date until you cancel. The fee pays for your provider’s time: building and adjusting your plan, a video visit each month, a check-in every two weeks, messaging, and review of up to 10 different peptides a month with no separate $39 medical review fee. Medication is billed separately by the pharmacy, as described in section 5.

Cancelling

• You can cancel at any time from your patient dashboard, using Manage billing on your Guided Peptide Therapy card.
• Cancellation takes effect at the end of the month you have already paid for. You keep access until then, and you will not be charged again.
• Monthly fees are not prorated. We do not refund part of a month after you cancel.

When the monthly fee is not refunded

• Membership does not guarantee a prescription. The monthly fee is not refunded if your provider declines, changes, or asks for more information about a request, or decides a therapy is not clinically appropriate for you.
• The monthly fee is not refunded for a video visit you miss, or cancel less than 24 hours before it starts. That visit counts as that month’s visit.
• Unused visits, check-ins and peptide reviews do not carry over to the next month and are not refunded.

Changing a visit

You can reschedule or cancel your video visit from your dashboard up to 24 hours before it starts and keep that month’s visit to book again. If your provider has to cancel, the visit is returned to you to book again.

Missed payments

If a monthly payment fails, you keep access for 7 days while you update your card from your dashboard. After that, your membership is paused, with no visit booking and no member orders, until a payment goes through. If payment is not resolved, the membership may be canceled.

Billing errors

Duplicate charges and billing errors on the membership are handled as described in section 7.

7. Duplicate Charges or Billing Errors

If a patient believes they were charged in error or charged more than once for the same medical review or membership month, they should contact Rx Peps Direct customer support for review.

Approved refunds for billing errors will be issued to the original payment method when possible. Refund timing may vary depending on the payment processor and the patient’s bank.

8. Chargebacks and Payment Disputes

Patients are encouraged to contact Rx Peps Direct before filing a payment dispute so the company can review the concern and attempt to resolve it directly.

Filing a chargeback or payment dispute may delay account review, future visits, or related support while the dispute is being investigated.

9. Contact

For cancellation or refund questions related to the $39 medical review or the Guided Peptide Therapy membership, patients should contact Rx Peps Direct customer support through the website or patient dashboard at support@rxpepsdirect.com.

For medication payment, medication shipping, dispensing, or pharmacy refund questions, patients should contact the pharmacy directly, using the details in their approval email.